Welcome to indoritest.com. Because we deal with food, spices, and grocery items, we maintain a strict policy regarding returns, refunds, and cancellations to ensure the highest standards of hygiene and product safety for all our customers.
1. No Return Policy
Due to the perishable and consumable nature of the goods sold on indoritest.com (including but not limited to spices, chia seeds, garlic, and other grocery items), all product sales are final.
- Hygiene and Safety: We do not accept returns or process exchanges once an item has been packaged and shipped.
- Non-Returnable Items: All grocery and food products fall under this strictly non-returnable category.
2. No Cancellation Policy
Once an order has been placed and confirmed on our website, it is immediately processed to ensure prompt dispatch through our logistics network.
- Final Orders: Orders cannot be canceled, modified, or altered once payment has been completed.
- Address Accuracy: Please double-check your shipping details at the time of checkout. We are unable to redirect or cancel shipments due to incomplete or incorrect addresses provided by the customer.
3. Damaged or Incorrect Deliveries
While we do not offer general returns, we understand that issues can occasionally happen during transit. If your package arrives severely damaged or if you receive an incorrect item, please reach out to us so we can make it right.
- Reporting Timeframe: You must notify our support team within 24 hours of delivery.
- Required Documentation: To process a claim for a damaged or incorrect item, you must provide clear photographic evidence of the damaged package/product along with an unboxing video.
- Resolution: Validated claims will be handled at our discretion through a product replacement or store credit. Monetary refunds are not provided.
4. Contact Information
If you have any questions, concerns, or require assistance with your delivered order, please contact our support team through the official support channels on indoritest.com.